Customer Service Advisor (Full-time / Part-time)

Give your customers the best possible experience and grow their loyalty.

Win over customers with desirable, durable solutions dedicated to their Sports!

The Customer Service Advisor role is a good starting point to discover a career in Decathlon. We are looking for energetic sports enthusiasts who wish to turn their passion into a career. You will be at the center of our obsession in the company: a Satisfied or Satisfied customer experience! This is a part-time or a full time position with the following roles and responsibilities.

• Welcome customers and build their loyalty so that they will come back! Be present at the store’s entrance and have a helpful attitude. Interact with customers; Smile, hello! And identify what their needs are. Offer everything from your store's customer service policy: returns, financing, workshop, hire, etc.

• Manage online orders to create a unique user experience from the store.  Give customers the best possible collection experience, ensuring that all of the fundamentals of customer relations are applied: greet them, be friendly and helpful, identify any needs, etc. 

• Assist your customers by giving them an exceptional payment experience. Take an active role on the last mile of our members’ store journey, by being attentive and available, ensuring a pleasant checkout experience! Be the expert on our different payment solutions and our unique self-checkout systems.

Guided by our mission and purpose, you will be making daily customer service decisions that can turn a customer into a Decathlon lifetime member!

As the starting line to your sportive career, you also get access to a global network of training, support, and mentorship across 61 countries. Discover your skills, hone your work ethic, and grow your career within an inclusive and fully supportive work environment where the wonders of sports are at the heart of our management!

What we are looking for

• Must be passionate about sports!
• Energetic and optimistic
• Service oriented and generous
• Has motivational communication skills
• Flexible and agile to different career opportunities and development
• Students are welcome apply

What we are Offering

• Competitive remuneration package
• Zig-zag career opportunities here and abroad
• An opportunity to be a Decathlon Shareholder
• HMO Coverage from Day 1, including your dependents
• 20% Teammate Discount to support your sports activities!
• PHP 10,000 Ambassadorship Voucher given annually to fuel your sports lifestyle and promote your love for the brand
• An opportunity to sign up to more than 20 training sessions in your first 12 months to equip you on your Decathlon career journey

Ready to take your career to the next level?
Apply now and join Decathlon Philippines!